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At Petronic.com your satisfaction is extremely
important to us. For that reason we offer 2 different return policies.
The first one is a 30-Day return policy for all brand new, unused items.
The second return policy is a 30-Day guarantee for defective products.
We believe the products we sell are of the highest quality,
however, if your item is defective and in non-working condition when you
receive it, we would be happy to provide you with an exchange. In order
to qualify please let us know within 2 business days after trying your
item that it is not working.
(One exception: Premier citronella products. While these products work
on most dogs, we can't guarantee they will work on all dogs. We will
only accept returns of the Gentle Spray, Spray Commander, Indoor Virtual
Barrier, SSSCat, and Virtual Fence if they have not been used, or if
they simply will not work or spray.)
If you wish to return a product that is unused and brand new within the
first 30 days, please e-mail us (support@petronic.com)
to let us know and set up a return authorization.
The maximum amount of any refund
will be the cost of the merchandise sold minus a 25% restocking fee;
we unfortunately cannot refund the cost of shipping. For example if you
pay $100 for a product and $12.50 shipping you would be refunded $75.
That would be $100 - 25% restocking fee = $75.
If the product is not in working condition,
check with the manufacturer. If you receive a defective product, your
recourse is through the manufacturer's warranty. All manufacturer
information is included within the box your item comes in.
Our products carry manufacturers' warranties. Although they make every
effort to produce, test and manufacture products that function properly,
they cannot guarantee that there will never be a defective unit. For
this reason, it must be clear that these product warranties — and
Petronic.com — are not insuring your person, your pet, or your property
or guaranteeing that there will not be damage to your person, your pet,
or your property if you use any of these products.
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